Call Center Executive-3 | Flipkart | Work From Home

HR Recruiter | NCR Eduservices | Noida | Apply Online Link Here | Work From Home

• Organization: Flipkart
• Location: Remote – Work From Home
• Role: Call Center Executive-3
• Timings: Rotational Shifts (6 days working)
• Preferred: Candidates with prior customer support experience

Role Overview

Flipkart is hiring Call Center Executives to handle customer queries, complaints, and order-related issues through calls, chat, and email. You will be the first point of contact for Flipkart customers, ensuring smooth resolution and excellent customer experience. This is a full-time work-from-home role with growth opportunities in India’s leading e-commerce company.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Resolve queries related to orders, returns, refunds, payments, and deliveries.
• Escalate complex issues to higher support teams when needed.
• Maintain accurate records of customer interactions.
• Ensure a high level of customer satisfaction by following quality guidelines.
• Meet daily/weekly performance targets.

Eligibility & Requirements

• Education: Graduate/Undergraduate (any stream)
• Experience: 0–2 years in customer service (BPO/e-commerce preferred)
• Skills Needed:
• Strong communication in Hindi and English (regional languages a plus)
• Basic computer knowledge and typing skills
• Patience and problem-solving ability
• Ability to work in rotational shifts
• Work Type: Full-time, Work From Home
• Shifts: Rotational (including weekends)

Quick Summary

Parameter	Details
Organization	Flipkart
Role	Call Center Executive-3
Location	Remote (Work From Home)
Experience	0–2 Years
Education	Graduate/Undergraduate (Any)
Employment	Full-time, Permanent
Key Skills	Customer Support, Communication, Problem Solving

Website – Link

Apply Online – Link

FAQs

Q1. What does a Call Center Executive do at Flipkart?
A. They handle customer queries, resolve complaints, and ensure customer satisfaction through phone, chat, and email support.

Q2. Is this a work-from-home role?
A. Yes, this role is completely remote.

Q3. What qualifications are required?
A. Graduate/Undergraduate with good communication and basic computer skills.

Q4. Are freshers eligible?
A. Yes, freshers with good communication skills can apply.

Q5. What are the work timings?
A. Rotational shifts, 6 days a week (including weekends).