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Amazon Non-Voice Process Associate Work From Home – India

Himanshu WFH Jobs 0
  • Location: Bhopal / Pan India (Remote – Work From Home)
  • Company: Amazon Development Center India
  • Job Type: Full-Time / Contract / Freshers Eligible

About the Role

Amazon is hiring Non-Voice Process Associates for its Customer Service team.
In this role, you’ll help customers through chat or email — no phone calls!
You will support customers with questions about orders, deliveries, payments, or products and make sure every customer gets a quick and helpful reply.

Amazon will provide comprehensive training and all the necessary tools to enable you to perform your job from home.

Key Responsibilities

  • Handle customer queries through chat and email only (no voice calls).
  • Help customers with order status, delivery updates, return requests, and payment issues.
  • Utilize Amazon's internal tools to efficiently track, research, and resolve problems.
  • Keep accurate records of customer interactions and solutions.
  • Follow all security, privacy, and quality guidelines.
  • Maintain a positive and helpful attitude with every customer.

Required Skills

  • Good written English – spelling, grammar, and clear communication.
  • Typing speed: 25–30 words per minute preferred.
  • Basic computer knowledge – MS Word, Excel, Internet, and email.
  • Attention to detail – accuracy is essential.
  • Ability to multitask and work under deadlines.
  • Friendly, patient, and professional behavior.

Eligibility Criteria

  • Must be 18 years or older.
  • Must have the right to work in India.
  • Freshers and graduates can apply (no prior experience required).
  • Must have own computer/laptop with:
  • Stable broadband internet (minimum 100 Mbps download, 10 Mbps upload).
  • Wired connection (no Wi-Fi).
  • Quiet workspace with a desk and chair.
  • Flexible to work in rotational shifts (day, night, weekends, holidays).

Salary & Benefits

  • Salary: ₹18,000 – ₹25,000 per month (based on skills and shift).
  • Internet allowance for work from home.
  • Medical insurance and pension plan.
  • Performance incentives for top performers.
  • Amazon Extras Program – Retail Discounts and Lifestyle Benefits.
  • Paid training provided by Amazon.

Work Schedule

  • Minimum 40 hours per week.
  • Rotational shifts between 6 AM and 11 PM, Monday to Sunday.
  • May require work on weekends or national holidays.

Application Process

Click “Apply Now” and fill out the online form.
The process includes a few short tests and assessments (typing, English, and problem-solving).
For the best experience, use a laptop or desktop.
If you are shortlisted, Amazon HR will contact you to arrange an interview.

Apply Online Link 

Why Join Amazon?

  • One of the world’s top companies.
  • Learn valuable communication and support skills.
  • A great place for freshers to start their careers.
  • Work from home with flexible hours and growth opportunities.
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Amazon Non-Voice Process Associate Work From Home – India

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