- Location: Bhopal / Pan India (Remote – Work From Home)
- Company: Amazon Development Center India
- Job Type: Full-Time / Contract / Freshers Eligible
About the Role
Amazon is hiring Non-Voice Process Associates for its Customer Service team.
In this role, you’ll help customers through chat or email — no phone calls!
You will support customers with questions about orders, deliveries, payments, or products and make sure every customer gets a quick and helpful reply.
Amazon will provide comprehensive training and all the necessary tools to enable you to perform your job from home.
Key Responsibilities
- Handle customer queries through chat and email only (no voice calls).
- Help customers with order status, delivery updates, return requests, and payment issues.
- Utilize Amazon's internal tools to efficiently track, research, and resolve problems.
- Keep accurate records of customer interactions and solutions.
- Follow all security, privacy, and quality guidelines.
- Maintain a positive and helpful attitude with every customer.
Required Skills
- Good written English – spelling, grammar, and clear communication.
- Typing speed: 25–30 words per minute preferred.
- Basic computer knowledge – MS Word, Excel, Internet, and email.
- Attention to detail – accuracy is essential.
- Ability to multitask and work under deadlines.
- Friendly, patient, and professional behavior.
Eligibility Criteria
- Must be 18 years or older.
- Must have the right to work in India.
- Freshers and graduates can apply (no prior experience required).
- Must have own computer/laptop with:
- Stable broadband internet (minimum 100 Mbps download, 10 Mbps upload).
- Wired connection (no Wi-Fi).
- Quiet workspace with a desk and chair.
- Flexible to work in rotational shifts (day, night, weekends, holidays).
Salary & Benefits
- Salary: ₹18,000 – ₹25,000 per month (based on skills and shift).
- Internet allowance for work from home.
- Medical insurance and pension plan.
- Performance incentives for top performers.
- Amazon Extras Program – Retail Discounts and Lifestyle Benefits.
- Paid training provided by Amazon.
Work Schedule
- Minimum 40 hours per week.
- Rotational shifts between 6 AM and 11 PM, Monday to Sunday.
- May require work on weekends or national holidays.
Application Process
Click “Apply Now” and fill out the online form.
The process includes a few short tests and assessments (typing, English, and problem-solving).
For the best experience, use a laptop or desktop.
If you are shortlisted, Amazon HR will contact you to arrange an interview.
Apply Online Link
Why Join Amazon?
- One of the world’s top companies.
- Learn valuable communication and support skills.
- A great place for freshers to start their careers.
- Work from home with flexible hours and growth opportunities.
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