Customer Service Representative | BP Energy | Pune, Maharashtra | WFH

 

Customer Service Representative | BP Energy | Pune, Maharashtra | WFH | Apply Online Link Here

Role Overview

BP is looking for Customer Service Representatives (CSRs) in Pune to provide support to customers via phone, email, fax, and online channels. This role is part of BP’s Finance Business & Technology centre, helping to digitalize processes and deliver efficient customer service.

As a CSR, you will be the first point of contact for customer enquiries, ensuring fast, accurate, and helpful responses while maintaining excellent customer satisfaction.

Key Responsibilities

Customer Support Tasks:

• Answer and resolve enquiries from customers, retail sites, and commercial accounts.
• Handle account set-up, order processing, order tracking, and policy/product fulfilment.
• Address complaints, including fuel quality claims and site experience issues.
• Log, track, and resolve customer queries through internal systems.
• Support high-risk customer issues (financial, legal, or reputational) by escalating appropriately.
  
  

Service Management & Improvement:

• Meet customer expectations while following service level agreements (SLAs).
• Recommend updates to knowledge base documents and identify knowledge gaps.
• Identify process gaps and suggest improvements for efficiency.
• Assist with testing new technology and ERP system updates.
  
  

Eligibility & Requirements

Education & Experience:

• Graduate or equivalent.
• Up to 3 years experience in customer service or telephone-based support preferred.
  
  

Skills:

• Strong understanding of customer needs and behaviours.
• Excellent written and verbal communication skills.
• Good time management and organisational skills.
• Intermediate knowledge of MS Office; SAP/Siebel experience is a plus.
  
  

Key Competencies:

• Customer Service Delivery & Quality
• Sales & Order Management
• Data Management & Analysis
• Influencing & Negotiation
• Business & 3rd Party Systems Knowledge
  
  

Work Type & Benefits

• Work Location: Pune, Maharashtra (Hybrid – office & remote).
• Travel: No travel expected.
• Relocation Assistance: Eligible for relocation within India.
• Growth: Opportunities to learn, improve processes, and work with digital solutions.
  
  

BP Values & Behaviours

• Take ownership and accountability for your work.
• Think big and suggest new ways to improve processes.
• Build strong partnerships and deliver excellent customer experiences.
• Apply digital-first thinking and innovative solutions.
• Maintain ethical, safe, and sustainable practices.

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Quick Summary

Parameter	Details
Organization	BP
Role	Customer Service Representative
Location	Pune, Maharashtra (Hybrid)
Experience	Up to 3 years preferred
Education	Graduate or equivalent
Employment Type	Hybrid (Office + Remote)
Key Skills	Customer Service, Communication, Problem Solving, Digital Fluency, SAP/Siebel (advantage)

FAQs

Q1. What does a Customer Service Representative do at BP?
A. They handle customer enquiries, track orders, resolve complaints, and ensure high customer satisfaction via phone, email, or online channels.

Q2. What is the work location and type?
A. Pune, Maharashtra. Hybrid role combining office and remote work.

Q3. What qualifications are required?
A. A graduate degree or equivalent. Experience in customer service is preferred but not mandatory.

Q4. Are there growth opportunities?
A. Yes, CSRs can learn new digital tools, improve processes, and grow within BP’s global business services.

Q5. Is travel required?
A. No travel is expected for this role.

 

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